Shipping policy

Each shipment contains:

the product(s) ordered, any accompanying documentation required based on the destination country, any information and marketing material, and gadgets, if any. The Products purchased on the Seller’s website can be delivered in a variety of methods.

Delivery to the Customer’s home

The purchased Products will be delivered by a courier selected by the Seller to the address provided by the Customer at the time of the Order. The shipment will be covered by insurance. Review the 24h Shipping section for additional information on costs, delivery methods and times, and countries served. Upon delivery by the courier, please carefully inspect the packages for integrity. In the event of damage, ask the courier to take note of any problem and reject the delivery, after notifying the EPOQUE & CO SRL Customer Service at info@anasibe.com.

Delivery to the Customer’s home

The purchased Products will be delivered by a courier selected by the Seller to the address provided by the Customer at the time of the Order. The shipment will be covered by insurance. Refer to the FAQs for additional information on costs, delivery methods and times, and countries served. In Italy, we ship by express courier within 24/72 hours, with insurance coverage and signature on delivery. Abroad, we ship by express courier, with different delivery times, depending on the destination country. When the Order is shipped, you will receive an email with the tracking number attached to a link to the courier’s website and to the shipment status. The tracking number is used to monitor the progress of the shipment and the expected delivery date. Orders of items readily available, with payment made by credit card, PayPal or cash on delivery made by 4:00 pm are shipped on the same day, or within 24 hours if the item is available in one of our brick-and-mortar stores. For all orders involving backordered items, the shipping date is indicated at the time of Order confirmation.